RESPONSIBLE PLAY TERMS AND CONDITIONS

Sandman wants you to enjoy our Services and use them responsibly. We are committed to maintaining a safe and accountable experience for our users.

I.  RESPONSIBLE RISK MANAGEMENT TIPS

• Learn about the sign and impacts of at-risk problem gaming behaviors so that you can more easily identify them;
• When engaging in gaming, make it a point to do so for fun;
• Pick a spending cap and stick to it;
• Pick a time limit for how long you will play and follow it;
• Make sure you understand how each game works before you dive in;
• Always play with your own funds, not borrowed funds;
• Keep a healthy balance by engaging in a variety of other fun activities, not just gaming;
• Don't play to win back what you have lost. Don't chase losses;
• Don't play if you are recovering from a dependency and/or are under the influence of alcohol, drugs, or other substances;
• Don't play if it interferes with your daily life and/or other responsibilities; and
• Don't play if you are feeling down or stressed out. 

II.  RESPONSIBLE RISK RESOURCE CONTACTS

If you or someone you know has a problem and/or trouble controlling participation in any of our products, please utilize the following resources:

• The National Council on Problem Gaming (NCPG) operates a 24-hour confidential toll-free helpline that you can reach by phone or text at 1-800-MY-RESET (1-800-697-3738)or chat at ncpgambling.org/chat
• BetBlocker is a free tool that helps people control their gambling. You can install it on multiple devices and block access to a host of gambling/gaming sites.

 

III.  ADDITIONAL RESPONSIBLE RISK INFORMATION

 

a.  Self-Exclusion

Any of our users are able to self-exclude themselves from participating in paid-entry contests. In order to self-exclude, simply contact us at [email protected]. Electing to self-exclude will prevent you from participating in paid-entry contests within our platform; please note that certain restrictions may apply, and once you have selected a self-exclusion period you will not be able to access our paid-entry contests of skill or prediction markets until that exclusion period has ended. Sandman may, in its sole discretion, involuntarily add any user who it feels exhibits signs of problematic usage, to its self-exclusion list. Any such user added under these circumstances will be notified by Sandman.

b.  Limits on Play

Any of our users are able to create certain types of limitations on their play. In order to enable such limits, simply contact us at [email protected]. These limits will alter your ability to participate in paid-entry contests within our platform; please note that certain restrictions may apply, including but not limited to, a required black-out period before you can reverse certain limitations.

c.  Limiting Others Use

 In some jurisdictions, third-parties can request limitations on the usage of others. If you are a third-party who can and wishes to limit the play of another, simply contact us at [email protected] with the subject line: “THIRD-PARTY REQUEST TO LIMIT USAGE.” In the body of the e-mail, please note the name and/or username of the person you wish to limit and what limits you are seeking. Our team will respond with any necessary documentation that is required for us make a determination on enabling your requested limits. Please note that such third-party requests are only allowable under certain state laws and unless obligated to do so pursuant to such law, Sandman is under no obligation to grant such requests.

IV.  No Minors/ Parental Controls

Sandman verifies all user accounts for age, location, and other eligibility requirements. If you are a parent and your minor child (<18) lives in your household and has (or may have) access to your mobile phone, tablet, computer, Sandman account/login information, and/or personal information (e-mail, bank account, credit card, etc.), we encourage you to consider installing parental control software to prevent access to our paid-entry contests of skill, such as Net Nanny (Call US Toll Free at 1-800-485-4008). If a minor is found to be participating in paid-entry contests on Sandman, the account that minor was using will be closed and withdrawals will be frozen, pending review.

You can also contact us at [email protected] and we can help you close or further protect your account from unwanted access by your minor child.