Player Accounts, Misuse/Unauthorized Play, Advertising & Marketing Policy
Version 1.0
Effective Date: June 16, 2026
Website: SandmanSports.com
Document Information
| Document Name | Player Accounts, Misuse/Unauthorized Play, Advertising & Marketing Policy |
| Version | 1.0 |
| Effective Date | June 16, 2026 |
| Approved By | Bill Sanders |
| Review Frequency | Annual |
| Owner | Sandman Sports, LLC |
| Classification | Internal / Confidential |
Purpose
The purpose of this policy is to establish procedures governing player accounts, account security, misuse prevention, unauthorized participation, advertising practices, and marketing compliance for Sandman Sports fantasy sports contests.
These policies are designed to protect contest integrity, ensure fair play, safeguard participants, and comply with applicable fantasy sports regulations and consumer protection laws.
Section 1 – Player Account Complaints and Response Procedures
Policy
Sandman Sports shall maintain procedures to receive, investigate, document, and resolve player complaints related to account activity.
Complaints may include:
- Unauthorized access
- Deposit disputes
- Withdrawal disputes
- Contest disputes
- Account restrictions
- Identity verification issues
- Technical issues affecting gameplay
Procedures
Complaint Submission
Players may submit complaints through:
- Customer support email
- Website contact form
- Support ticket system
Required information includes:
- Player name
- Username
- Email address
- Description of issue
- Supporting documentation
Complaint Tracking
Upon receipt:
- Complaint is assigned a case number.
- Complaint is logged in the support system.
- Date and time are recorded.
- Status is monitored until resolution.
Investigation
Support personnel shall review:
- Account activity
- Login history
- Contest records
- Financial transactions
- Technical logs
Resolution Timeframes
Sandman Sports shall:
- Acknowledge complaints within 72 hours.
- Resolve complaints within 10 business days whenever reasonably possible.
Documentation
All findings and resolutions shall be documented and retained.
Section 2 – Player Account Closure
Policy
Players may voluntarily close accounts at any time.
Sandman Sports may suspend or close accounts when required by law, regulation, or company policy.
Procedures
Player Requested Closure
Prior to closure:
- Identity may be verified.
- Active contests must be completed.
- Available balances must be withdrawn.
Company-Initiated Closure
Accounts may be closed for:
- Fraud
- Multiple account violations
- Underage participation
- Identity verification failures
- Terms of Service violations
- Regulatory requirements
Closure Process
- Access is suspended.
- Investigation is completed.
- Final balances are processed.
- Closure reason is documented.
- Fraud prevention records are retained.
Section 3 – One Active Account Per Player
Policy
Each player is limited to one active account.
Multiple accounts intended to gain a competitive advantage are prohibited.
Procedures
Duplicate Account Monitoring
Sandman Sports reviews:
- Name matches
- Date of birth matches
- Email addresses
- Phone numbers
- Government ID records
- Payment methods
Technical Monitoring
Systems monitor:
- Device fingerprints
- Browser signatures
- IP addresses
- Geolocation history
Enforcement
Potential duplicate accounts may be:
- Restricted
- Suspended
- Investigated
- Permanently closed
All findings shall be documented.
Section 4 – Player Identity Verification
Policy
All players must successfully complete identity verification prior to participating in paid contests.
Procedures
Information Collected
During registration:
- Full legal name
- Date of birth
- Residential address
- Email address
- Telephone number
Electronic Verification
Sandman Sports utilizes approved identity verification providers to verify:
- Identity
- Age
- Address
- OFAC sanctions status
Enhanced Verification
Additional documentation may include:
- Government-issued ID
- Proof of address
- Selfie verification
Accounts failing verification remain restricted until resolved.
Section 5 – Prevention of Minor Participation
Policy
Individuals under the minimum legal age may not participate in contests.
Procedures
Age Verification
Age is verified during registration using:
- Date of birth collection
- Identity verification services
Detection Controls
Monitoring includes:
- Failed age verification
- Identity mismatches
- Reports from third parties
Enforcement
If underage participation is suspected:
- Account is suspended immediately.
- Investigation is initiated.
- Contest access is removed.
- Account is permanently closed if confirmed.
Section 6 – Account Monitoring and Misuse Prevention
Policy
Sandman Sports continuously monitors account activity to detect misuse, fraud, and unauthorized participation.
Administrative personnel review flagged activity daily.
Section 6.1 – Prevention of Proxy Server and VPN Use
Policy
Players may not use VPNs, proxy servers, TOR networks, or similar technologies to conceal their true location.
Procedures
The platform monitors:
- VPN databases
- Proxy databases
- TOR exit nodes
- Datacenter IP ranges
- Rapid IP switching
Flagged accounts may be:
- Restricted
- Subject to additional verification
- Suspended pending review
Section 6.2 – Location Verification
Policy
Players may only participate from approved jurisdictions.
Procedures
Location verification occurs through:
- IP geolocation
- GPS verification
- Device location services
- Wi-Fi triangulation
Checks occur:
- Registration
- Login
- Contest entry
- Risk-triggered events
Accounts failing verification may be restricted.
Section 6.3 – Prevention of Unauthorized Scripts
Policy
The use of bots, automation software, scripts, crawlers, or similar technologies is prohibited.
Procedures
Systems monitor:
- Excessive request volume
- Automated behavior patterns
- API abuse
- Browser automation indicators
- Automated contest entry activity
Preventive measures include:
- CAPTCHA
- Rate limiting
- Device fingerprinting
- Behavioral analytics
Violations may result in permanent suspension.
Section 6.4 – Prevention of Preselected Teams and Automated Entries
Policy
Players may not use prohibited automated methods to generate entries or gain an unfair advantage.
Procedures
Monitoring includes:
- Identical entry patterns
- Repeated lineup structures
- Bulk entry generation
- Automated contest submissions
Confirmed violations may result in:
- Entry disqualification
- Contest forfeiture
- Account suspension
- Permanent account closure
Section 7 – Prevention of Unauthorized Play by Restricted Persons
Policy
The following individuals are prohibited from participating where required by law or company policy:
- Employees
- Officers
- Directors
- Contractors
- Household family members of restricted persons
- Professional athletes
- Amateur athletes
- Sports agents
- Team employees
- Referees
- League officials
Procedures
Restricted Person Database
Sandman Sports maintains records of restricted individuals.
Screening
Registration information is screened against:
- Employee records
- Contractor records
- Restricted participant lists
Ongoing Monitoring
Periodic reviews include:
- Shared addresses
- Shared payment methods
- Shared devices
- Identity matching
Enforcement
Violations may result in:
- Suspension
- Disqualification
- Forfeiture of winnings
- Permanent account closure
Section 8 – Advertising and Marketing Policy
Policy
All advertising and marketing materials must be truthful, accurate, and not misleading.
Sandman Sports shall not misrepresent:
- Chances of winning
- Number of winners
- Contest payouts
- Contest eligibility
- Contest availability
Section 8.1 – Advertising Review Process
Procedures
Prior to publication, all advertising materials shall be reviewed by management to ensure:
- Accuracy
- Regulatory compliance
- Consumer protection compliance
- FTC compliance
Approval records shall be maintained.
Section 8.2 – Representations of Winning and Winners
Policy
Advertising must accurately represent:
- Prize amounts
- Number of winners
- Winning opportunities
- Contest outcomes
Procedures
Advertisements shall not:
- Suggest guaranteed winnings
- Exaggerate winning odds
- Create unrealistic expectations
Acceptable Example: "Top 10% of entries receive prizes."
Unacceptable Example: "Everyone wins."
Section 8.3 – Representation of Chances of Winning
Policy
Any statement regarding winning probabilities must be factually accurate and supportable.
Procedures
Sandman Sports shall:
- Base claims on actual contest structures.
- Maintain documentation supporting any published odds or statistics.
- Avoid misleading language regarding player success.
Section 8.4 – FTC Endorsements and Testimonials Compliance
Policy
Sandman Sports complies with the Federal Trade Commission's Guides Concerning Use of Endorsements and Testimonials in Advertising (16 CFR Part 255).
Procedures
Testimonials must:
- Be genuine
- Reflect actual experiences
- Not be materially altered
Records supporting authenticity shall be maintained.
Section 8.5 – Winner Testimonials
Policy
When testimonials discuss winnings or financial success, Sandman Sports shall disclose when such results are not typical.
Required Disclosure
Section 8.6 – Influencer and Affiliate Disclosures
Policy
Material relationships must be clearly disclosed.
Acceptable disclosures include:
- #Ad
- #Sponsored
- Paid Partnership with Sandman Sports
- Sponsored by Sandman Sports
Disclosures must be clear and conspicuous.
Section 8.7 – Employee and Contractor Endorsements
Employees, contractors, owners, and affiliates may not present themselves as independent users.
Any material relationship must be disclosed.
Example: "I am a contractor for Sandman Sports."
Section 8.8 – Social Media Compliance
All social media marketing must:
- Comply with FTC disclosure requirements
- Include sponsorship disclosures
- Avoid misleading claims
- Accurately represent contests
Section 8.9 – Prohibited Advertising Practices
Sandman Sports shall not:
Misrepresent Winning Opportunities
- Guarantee winnings
- Guarantee profits
- Exaggerate success rates
Misrepresent Contest Availability
- Advertise contests where unavailable
- Misstate eligibility requirements
Target Minors
Marketing shall not be directed toward individuals under 18 years of age.
Misrepresent Predictive Models
Sandman EDGE AI models may not be marketed as guaranteed winners.
Required disclosure:
Section 9 – Recordkeeping
Sandman Sports shall maintain records relating to:
- Complaints
- Account closures
- Identity verification
- Duplicate account investigations
- Underage participation investigations
- VPN and proxy investigations
- Restricted participant investigations
- Advertising campaigns
- Testimonials
- Influencer agreements
- Marketing approvals
Records shall be retained for a minimum of five (5) years unless a longer period is required by law.
Section 10 – Compliance Oversight
The Chief Technology Officer acting as Compliance Officer is responsible for:
- Policy administration
- Investigation oversight
- Compliance monitoring
- Staff training
- Regulatory updates
- Record retention
Required Disclosure for All Contest Pages
Approved By: Bill Sanders
Title:
Date: June 16, 2026
Next Review Date: June 2027
